This is an English translation for convenience. In case of any discrepancy, the Hebrew version shall prevail.
At LAVÈÈ we want you to love every piece. This policy is subject to the Israeli Consumer Protection Law, 5741-1981, and does not limit any right you have under the law.
Cancelling an order
- You can cancel within 14 days from the day you receive the piece or the day you receive the order confirmation, whichever is later.
- Send your cancellation notice on WhatsApp to +972-54-700-4625 or by email to jewelrylavee@gmail.com, with your full name, order number and contact details.
- For a cancellation that is not due to a defect, a cancellation fee of 5% of the purchase price or ₪100, whichever is lower, will be charged.
- No cancellation fee is charged for a cancellation due to a defect, a mismatch with the description or a late delivery.
- The refund is made to the original payment method within 14 days of receiving the cancellation notice.
Returning a piece
- The piece must be returned in its original condition: unworn, undamaged and in its original packaging.
- Return shipping is paid by the customer, unless the return is due to a defect or our mistake.
- Pieces made or personalized at the customer's request (for example, engraving) cannot be cancelled, as permitted by law.
Exchanges
You can exchange a piece within 14 days of receiving it, as long as it is in its original condition. Contact us on WhatsApp or by email and we'll arrange the exchange.