Refund policy

This is an English translation for convenience. In case of any discrepancy, the Hebrew version shall prevail.

At LAVÈÈ, we want you to be happy with every piece. This policy is subject to the Israeli Consumer Protection Law, 5741-1981, and does not limit any right you have under the law.

Cancelling a transaction

• You may cancel a transaction within 14 days of receiving the piece or of receiving the order confirmation, whichever is later.
• Send your cancellation notice by WhatsApp to 054-7004625 or by email to jewelrylavee@gmail.com, with your full name, order number and contact details.
• For a cancellation not due to a defect, a cancellation fee of 5% of the transaction price or ₪100, whichever is lower, will be charged.
• No cancellation fee is charged for a cancellation due to a defect, a mismatch with the description or a late delivery.
• The refund will be made to the original payment method within 14 days of receiving the cancellation notice.

Returning a piece

• The piece must be returned in its original condition: unworn, undamaged, in its original packaging.
• Return shipping costs are paid by the customer, unless the return is due to a defect or our mistake.
• Pieces made or customized especially at the customer's request (for example, engraving) cannot be cancelled, in accordance with the law.

Exchanges

You can exchange a piece within 14 days of receiving it, provided it is in its original condition. Contact us by WhatsApp or email and we will arrange the exchange.